Privacy Policy

1. Our Commitment to Privacy

electric-switch ABN: 35 701 147 257 ("electric-switch", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at electric-switch.com.au or engaging our services, you consent to the collection and use of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business name, and postcode
• Business information: industry, fleet size, energy usage, and current energy arrangements
• Enquiry details: the content of messages you send us through our contact form or by email
• Technical data: IP address, browser type, pages visited, and time spent on our Website (collected via analytics tools)

We only collect personal information that is reasonably necessary for our functions and activities.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you complete our contact or assessment form
• When you email or call us
• Automatically through cookies and analytics tools when you use our Website

4. How We Use Your Personal Information

We use your personal information to:

• Respond to your enquiries and provide advisory services
• Assess your eligibility for government grants, incentives, and clean energy finance
• Connect you with relevant product and service providers (with your consent)
• Send you information about clean energy programs, grants, and updates relevant to your business (you may opt out at any time)
• Improve our Website and services
• Comply with our legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist us in delivering our services, such as clean energy product suppliers, finance providers, and government program administrators — but only with your knowledge and where relevant to your enquiry
• Technology service providers who help us operate our Website and communications (e.g. hosting, email, and analytics providers)
• Government bodies where required by law

We do not sell your personal information to third parties.

Some of our service providers may be located overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.

6. Referral and Brokering Arrangements

Electric-Switch is free for customers. Where you choose to proceed with a solution through one of our industry partners, we may receive a referral or brokering fee from that partner. We disclose these arrangements and recommend solutions based on suitability, value and your business needs — not simply the commission available.

7. Cookies and Analytics

Our Website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookies through your browser settings, though disabling cookies may affect some Website functionality.

We may use analytics tools (such as Google Analytics) to collect aggregated, de-identified information about Website usage. This data does not identify you personally.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our Website uses HTTPS encryption for data transmission.

However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.

We will respond to access and correction requests within 30 days. In some circumstances we may be unable to provide access (for example, where it would unreasonably impact the privacy of others), and we will explain why.

10. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Phone: 1300 774 049